Returns & Exchanges
RETURNS / EXCHANGES
Returns are accepted within 14 days of receipt of your order. If 14 days have passed we will no longer offer a refund or exchange.
Gift cards are non-returnable items.
Products must be unworn and undamaged and must be returned in their original packaging with all tags attached.
All returns/exchanges are subject to inspection by Scarlett Sun.
Please do not send your purchase back to the manufacturer.
Please complete the form on this page to initiate your return and ensure you include your full name and order number request.
Once your return has been authorised please include the original invoice in the return package and complete the return/exchange slip enclosed with your original order.
You are responsible for all return shipping charges and if you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. The return remains your responsibility until we are in receipt of it. We don’t guarantee that we will receive your returned item.
All returns should be sent to:Scarlett Sun Returns
264, Woodlands Avenue
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange.
If the return is approved, then your refund/exchange will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Should we not have your requested size in stock, we will inform you immediately and issue a full refund.
Depending on where you live, the time it takes for your exchanged product to reach you, may vary.
All exchanges are usually shipped within 24 hours of receipt.
Please note any original shipping charges are non refundable.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
For any questions, please email firstname.lastname@example.org or call our helpline on 07882750111.
We make it our priority to deliver flawless, high quality products. If you receive a faulty product we will exchange your order within 10 days. If we no longer stock your item, you will get a full refund. We reserve the right to check the claimed item and determine ourselves whether it is faulty.
Upon checkout, depending on your location, you may receive an estimate price converted to your local currency. Please note that this is an estimate based on current exchange rates. Your payment will be collected in Pound Sterling(GBP).
Scarlett Sun is not responsible for third-party shipping delays on exchanges or returns.